Format: an 8-hour day. The Choice is how we begin all our work with individuals, families, organizations, corporations, schools, treatment programs, governmental agencies, humanitarian groups and helping professionals. Participants learn what the box of self-deception is, how we get in it and how to get out. They discover that self-deception is at the heart of most "people problems" in the organization, and learn the extent to which we participate in problems we believe are purely the problems of others.

The Choice gives participants the keys to: focusing on results, individual growth, relationships, effective leadership, communication, conflict resolution, team-building, alignment, accountability, trust, motivation, cooperation, vision creation and buy-in, decision-making, merging of organizational cultures, labor relations.

The Choice covers:

Way of Being: The Source of Influence

• Our influence does not come from what we do, as most of us think. It comes from something deeper, which Arbinger calls a "Way of Being".
• There are two basic Ways of Being; The Responsive Way and The Resistant Way (aka "out-of-the-box" and "in-the-box").

The Choice That Determines Way Of Being

• How individuals move from one Way of Being to the other.
• Predictable consequences that result from each way.

When The Resistant Way Becomes Characteristic

• How the Resistant Way becomes habitual - and the inevitable negative consequences.
• How to recognize our own Resistant Ways and their impact on others.

The Effect Of The Resistant Way On Others

• A person who is being Resistant invites resistance in others, which spreads resistance throughout the organization, undercutting the achievement of every individual and organizational objective.
• We can become unwittingly devoted more to self-protection and justification than to achieving results.

Becoming Responsive: Getting Out Of The Box

• The logic and practical reality of how to get out of the box and stay out.
• How to apply the process in an area of where being in the box has caused problems. The impact is profound and lasting.

Format: an 8-hour day of training. Participants complete one of Arbinger's Implementation Training experiences:

This program is designed to help current work groups come together as a more effective team. (A separate program designed to help people from different groups/work areas come together as a team, The Choice in Achieving Results, is also available.)

Participants will learn that all work activities fall into one of the four main Responsibility Zones:

• Customer Zone
• Co-Worker Zone
• Employee Zone
• Manager Zone

Participants will learn to focus on achieving a clear, measurable result in each of the four key Responsibility Zones. This focus helps maintain The Responsive Way and avoid The Resistant Way, so participants more effectively identify, prioritize and direct all of their workplace efforts. In addition, they learn a unique, effective reporting mechanism that keeps them applying the new work methods and strategies.

The training is structured as follows:

Box Symptoms at Work

• How to identify signs of the box at work

Working Out Of The Box: An Introduction

• Introduction to the Responsive Way of working, and the four key Responsibility Zones in work: Customer Zone, Co-Worker Zone, Employee Zone, Manager Zone.
• How to focus in each zone to sustain the Responsive Way, minimize self-deception and its consequences and stay out of the box.

Working Out Of The Box: A Plan

• Beginning to practice the methodologies and strategies that keep us out of the box in the four Responsibility Zones in work.

Solving Workplace Collusions

• How to solve workplace "collusions" (i.e. conflicts) in a Responsive Way. Participants work together to solve a problem currently facing the group, or that members are complicit in creating. The way they solve it will become a model for solving problems together in the future.