Day 2: Implementation Training - Modifying Work Practices
Note: completion of The Choice (seminar, personal study course or telecourse) is a prerequisite for these programs.
Format: an 8-hour day of training. Participants complete one of Arbinger's Implementation Training experiences.
They learn that all work activities fall into one of the four main Responsibility Zones:
- Customer Zone
- Co-Worker Zone
- Employee Zone
- Manager Zone
Implementation Training teaches participants to focus on achieving a clear, measurable result in each
of the four key Responsibility Zones. This focus helps maintain The Responsive Way and avoid The
Resistant Way, so participants more effectively identify, prioritize and direct all of their workplace
efforts. In addition, they learn a unique, effective reporting mechanism that keeps them applying the
new work methods and strategies.
The Choice at Work
Box Symptoms at Work
- How to identify signs of the box at work
Working Out Of The Box: An Introduction
- Introduction to the Responsive Way of working, and the four key Responsibility
Zones in work: Customer Zone, Co-Worker Zone, Employee Zone, Manager Zone.
- How to focus in each zone to sustain the Responsive Way, minimize self-deception
and its consequences and stay out of the box.
Working Out Of The Box: A Plan
- Beginning to practice the methodologies and strategies that keep us out of
the box in the four Responsibility Zones in work.
Solving Workplace Collusions
- How to solve workplace "collusions" (i.e. conflicts) in a Responsive Way.
Participants work together to solve a problem currently facing the group, or that members
are complicit in creating. The way they solve it will become a model for solving
problems together in the future.
